Customer Testimonials

Just a few of the emails we've received over the years from our customers:

Hi, After shopping the web...your site was the most appealing and highly price competitive. You got my order and I received my binos today much sooner than expected. Very pleased with how incredibly fast you processed and shipped my order..your personal service and renowned product offerings. Will be back to do some more business with you in the near future. Cheers! - Richard S. Quebec

I do want to pass on my compliments and therefore endorsement of the great service we received at your shop. You can rest assured that we have sung your praises since and have referred several customers for the many products you carry in your shop. This type of exemplary service deserves to be lauded in a commercial world that is more about pushing product out the door than servicing the customers' needs. Well done and we will be back. All the best, - Robert M., Nova Scotia

Hi, Just wanted to let you know how pleased I am with your service. I ordered a Kestrel wind meter. It came well packaged and it works great. I own a small business and found your service inspiring. Thanks - Darcy B., Saskatchewan

I just wanted to let you know that I received my order today - hummingbird, butterfly, and oriole feeders and I am VERY happy with the quality of the products and your prompt service. Thank you very much - now I have to hope the birds and butterflies are equally impressed. :-) - Doug F, Ontario

I am writing this letter as an endorsement for the Squirrel Stopper Pole that we purchased from you last year.  It is one of the best things that we have ever purchased.  We were bothered over 20 some years by squirrels; last year, we decided to invest in your pole.   Well, we have nothing but great comments about the product.  It is well worth the price and more.  It is very easy to install and you can change its position at will.  It was made our birdwatching more pleasurable and not having to come up with something to baffle the pests (squirrels).  You carry wonderful products and the customer service is excellent.   I am quite pleased that we found you as I wanted to buy Canadian and not have to look to an American site.  - Rollande A, Quebec

Thank you very much for the great customer service.  I'll be back again soon shopping, I have a big wish list. - Jennifer J., Ontario

Thanks for the fast shipping! I'd much prefer to buy from Canadian shop keepers and you have very competitive prices compared to U.S. sellers. I also don't need to worry about paying GST or brokerage charges upon arrival at my door. Thanks! - Mike P., Ontario

I would like to commend you on the excellent service I have received. It is the extra effort you guys take that makes it easy for me to recommend your business everytime someone asks about purchasing optics.   And yes I even asked some of them later how they felt about their purchases and all of them gave you a A+. - Dwaine O., Prince Edward Island

Just to let you know that I have received the bird feeder I ordered and that I am delighted by its look and capacity.  Thank you for your excellent service and speed. - Francoyse P., Ontario

So nice to deal with folks from the East.  You guys have great service - and prompt!  We ordered the heated bird bath and finch feeder just 4 days ago and it's here already for Christmas.  Thank you!  We are totally enjoying the deck mounted heated bird bath we bought from you a couple of weeks ago and have just mounted the bird roost we got at the same time.  And we love the Purple Martin house we got from you last year!  Couldn't be more satisfied or happier with your company. - Barbara C., Ontario

Just had to write and tell you how exceptional it is to order from you! I'm thrilled to report that the feeders I ordered have already been received and are no doubt filled as I type!! It has truly been a pleasure! I only wish all mail order companies were as conscientious as you. You're doing a fabulous job, from a fabulous spot, selling fabulous stuff, to nerds like me! Thanks so much!  - Valerie S., Newfoundland

Thanks for the research and information.  I really appreciate your help and advice. Most companies would just try to sell me an item. You have a loyal customer for life now!   - Julie R., Ontario

Just wanted to tell you we absolutely love our Ruby Red Glass & Copper Feeder and that it's a hit with the hummers too.  - Mary Ann W., Ontario

Just wanted to say that I am extremely pleased with the prompt,efficent service and delivery of the item I purchased online from you.  The entire process was quick and easy.  I will certainly be buying from you again in the future.  - Marlene N., Nova Scotia

Hi guys, just thought I'd let you know we received the Vantage Pro yesterday.  I put it together last night and it's been up all day.  Thanks for the terrific service as well as the extremely reasonable shipping rates. - Bob M., Alberta

Thanks for promptly sending our order of the above solar powered birdbath kit so quickly.  We set it up and within half an hour it was inaugurated by a pair of fox sparrows - which I think were just passing through. It has become a favorite of a pair of house finches, not to mention cardinals and robins as well as others. We have been having a great time ourselves, figuring out how best to set it up and where to put it and so on. Thanks for the entertainment and great service. I have already mentioned your site to others. Thanks again. - Peggy S., Ontario

Just wanted to let you know how impressed I am with the great service I received on my recent order.  I got the parcel on Thursday, much sooner than expected. I'm sure my husband is going to love the gift.   With the type of service I received, I'll definitely look forward to doing business with you again. - Judy S., Nova Scotia

Just a quick note to let you know my package arrived today (just after 9:00 am, Ontario time, about an hour ago!). Thank you so much for the speedy service. My husband is going to be surprised and extremely pleased with the window feeders and the book. I've already wrapped them and tucked them under the Christmas tree.  I intend to let a group of friends from across the country know about your company and your speedy service, and I hope they will place orders from you as well. - Rosemary P., Ontario

I have been very pleased with both the product and the service I received with my two recent orders. I was a bit leery buying a $400 binocular that I wasn't going to see first from a company I didn't know anything about but I am glad I did. Your very prompt and helpful service made it much easier. - Richard M., Nova Scotia

Thanks for the speed with which you expedited this order, and also for going out of your way to ensure that this package reached my husband as "a gift". Not only was the receipt shipped in a separate envelope addressed to me, a card was even included with the gift item (a card on tree free paper no less!) It was a pleasure to do business with you and I have now saved your web site as a favourite for future gift ideas. Thank-You!!!!!!!!! - Karen H., Ontario

Please know that I'll be shopping with you again, and letting everyone I know hear about your stellar customer service.  It *does* matter in a competitive e-commerce world to care about customers.  Thanks so much.  With Warmest Regards, - Mary S., Manitoba

I am very happy with my little fountain, and so glad with the speed I received. - Murielle L., Quebec

Just received our new binos. We're thrilled. Found 4 new shorebirds first day with them. Including a rare Willet. This is a great product, received promptly and in 100% condition. We'll shop again. - Ian M., Ontario

Just a short note to thank you for the great oriole feeder; it arrived very quickly.  I want to tell you how pleased I am with it.  I’ve included a great picture that I took this morning.  It took only a few days for the orioles to find the feeder, and now that they have…they can’t seem to get enough of the grape jelly.  I didn’t know they like grape jelly until I receive the feeder and read the instructions.  Thanks again!   Looking forward to doing business with you again. - Lynda D., Ontario

Thanks for the great service it is much appreciated; I will remember you in future purchases.  Thanks again, - Noonan M., New Brunswick

It was a pleasure doing business with you and our return was hassle free. I will remember your web site if the opportunity to purchase an item arises again, although it didn't work out this time. Thanks again and have a nice day.  - Bart W., Ontario

Thank you for your very quick response and wonderful service. - Shelagh C., British Columbia

I just wanted to let you know that my order arrived as planned yesterday.  Thank you so much for your help with it! - Lauren G, British Columbia

Thank you for your quick reply and we appreciate your quick action. - Chris S., Nova Scotia

Thank you so much for the knowledgeable service and very quick delivery. - Marc S., Quebec

I wanted to express my gratitude to the lady who sold me two Droll Yankee bird feeders. I came to your store armed with very specific requirements of what I wanted to be told that those models were obsolete. I was then given good advice on the current equivalents and they have proved a great success. We now have three pairs of American Goldfinches that visit the nyjer feeder like clockwork three times a day and today the sunflower feeder attracted a seeming cloud of black capped chickadees. Thank you again for your help. - Rod S., Nova Scotia

I will definitely recommend your business and continue to do business with you.  Excellent customer service always brightens my day.  Thank you very much! - Jonathan R., Nova Scotia

Just to let you know, you have one of the best sites for bino's in Canada.  Your service is next to none and I will be sure to spread the word about your store and service.  Again thanks. - Ken M., British Columbia

I looked on other sites for binoculars but I have to say that your site gave the best explanations and it was easy to make comparisons between binoculars. - Cathy R., Nunavut

I have found it a pleasure dealing with you and would not hesitate to order from you again.  I have already recommended your store to several people. - Monique V., Newfoundland

Thanks very much for your guidance & recommendation. The binocular works very well and are the most comfortable ever. Can't wait to get out in the field.  - Len S., Saskatchewan

Thank you for your informed recommendations, courtesy, and genuine concern towards customer satisfaction. - Sean R., Nova Scotia

Have I told you that I love dealing with you guys? - Carol E., Alberta